Refund Policy
At Peter African Grey Parrot , we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund policy to address your concerns.
Eligibility for Refunds
- Refund requests must be made within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Refunds are not applicable for perishable goods (e.g., opened parrot food) unless the item is defective or damaged upon arrival.
How to Request a Refund
- Contact Us: Email us at [Contact@peterafricangreyparrot.co.uk] with your order details and reason for the refund.
- Return the Item: Ship the product back to us. Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Processing Refunds: Once we receive and inspect the returned item, refunds will be processed within 5-7 business days to your original payment method.
Non-Refundable Items
- Gift cards
- Discounted or sale items
- Customized or personalized products
If you have any questions or need assistance, our team is here to help. Contact us at [Contact@peterafricangreyparrot.co.uk] for a smooth and hassle-free refund process. Thank you for choosing Peter African Grey Parrots for all your needs !